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SHIPPING DETAILS

WE SHIP ALL OVER THE WORLD. NO RESTRICTIONS. 

T-SHIRTS AND HOODIES

    We create item specially for each order.  This factory works in Hong Kong recycling sea plastic, creating a very comfy line of clothing with a cotton touch. (Really, it sounds incredible and it is indeed!).

    The order is manufactured and shipped in about 10-12 business days. 

    SHIPPING TIME:

    • USA AND CANADA: 3-5 DAYS

    12$ cost shipping. Purchases over 90$ get FREE SHIPPING.

     

    • REST OF THE WORLD:  delivery takes from 7 to 30 days depending on the local courier efficiency. 

    12$ cost shipping. Purchases over 90$ get FREE SHIPPING.

    SHIRTS, BACKPACKS AND OTHERS

    This factory creates our items by every order specially for us recycling polyester. The manufacturing time is about 5 days.

    SHIPPING TIME:

    • USA, EUROPE (without Spain), AUSTRALIA AND CANADA: 3-5 DAYS

    12$ cost shipping. Purchases over 90$ get FREE SHIPPING.

    • SPAIN

    7-15 days delivery. 12$ cost shipping.

    FREE shipping for purchases from 90$

    •  ASIA, MEXICO AND ARABIA SAUDI

    7-10 days delivery.  15$ cost.

    Purchases over 100$ get FREE SHIPPING.

    • REST OF THE WORLD:  delivery takes from 10 to 30 days depending on the local courier efficiency. 

    15$ cost shipping. Purchases over 100$ get FREE SHIPPING.

     

    TRACK YOUR ORDER


    At IMJENNIUS we assign a tracking number to each order so that your order will be located at all times. With a call to the courier company, you will know where your order is at that moment.


    ATTENTION:

    The products will be sent accompanied by the delivery note. In order to optimize delivery, we thank the customer for indicating an address where the order can be delivered within normal business hours.
    We only work with specialized courier and transport companies, in case of absence, the courier will go a second time to make sure you deliver your order on time. If this is not possible, they will contact you on the phone number you have provided.

    Once your order has left our warehouses, it is in the hands of the transport company you have chosen. Therefore we no longer control the package. If you have any questions or queries and your package has already left our warehouses, please contact the chosen transport company directly.
    The client is responsible for the veracity and correctness of his provided address data. In the event that there is an error in the address (in whole or in part) and a second shipment is required, the customer will be responsible for the shipping cost that may be incurred.
    The customer agrees to facilitate the delivery of the order, in cases where the carrier cannot make it and justifies delivery attempts, the shipping costs will be borne by the customer.


    2. WARRANTY AND CLAIMS.
    All the products offered are originally designed by IMJENNIUS, these products are send from the factory directly to the customer and it has the factory guarantee certificate and in principle without any defect.


    2.1. Right of withdrawal

    For EUROPE purchases:
    In accordance with the law, you benefit from a period of fourteen (14) days from the date of receipt of the products, to exercise your right of withdrawal without having to justify the reasons or pay penalties except for shipping costs, being It is an essential requirement that you contact the customer service department within a maximum period of 48 hours writing to our email imjennius@gmail.com and miguel@abkva.com. 


    However, to carry out the return it will be necessary to deliver the product with the packaging in perfect condition, that the product and its accessories are in perfect condition, as well as that the product is packaged in such a way that it is not possible to deteriorate it during the transport, assuming this the possible damages during the same.


    IMJENNIUS will not accept the return of the product when it shows obvious signs of use. The returned product must be accompanied by a photocopy of the delivery note.



    • You will be responsible for paying postage on any returns or exchanges.

    • Refunds for store credit only. * (sale items - exchange only)

    • If you would like to return an item for for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code. *

     

    • If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.

     

    • Sale items (Sale Tab/Collection), swimwear, and intimates are not eligible for returns or exchanges, unless reason is for defective items.

     Purchases made with Black Friday and Cyber Monday discounts will not be eligible for returns, unless reason is defective. We will allow size exchanges only, no store credit or refunds.

    •  Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals. There will be no refunding of the difference in price if you purchased an item before the sales started.

     

    *Additional limitations may apply.


     

    INTERNATIONAL CUSTOMERS (outside Europe)

    We do not offer refunds. 
    The right of withdrawal will be accepted if it occurs within 3 calendar days of placing the order. The customer will receive a value voucher for the order and can consume it in one business year.

    Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department.

    If you have any additional questions, or to begin processing a return, please contact our Customer Service department by emailing imjennius@gmail.com, submitting a return request below.

     

    Thank you for your trust and being part of IMJENNIUS.